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  • Multi Global Shipping
  • 10 Monty Naicker, Durban, RSA
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shipping guide / FAQ

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Frequently Asked Questions

Kindly go through our list of Frequently Asked Questions. Hofefully, your questions should already be answered but if not, do feel free to get in touch with us.
  • What is ETT?

    ETT stands for Estimated Transit Time. The delivery time though is not guaranteed, so the ETT is for informational purposes only.

  • What is MOQ?

    MOQ stands for Minimum Order Quantity. Our standard minimum order quantity per shipment is 1 20'FCL or 1 40'FCL. If you just want to ship a lighter package, we can make arrangements with carriers such as FedEx, UPS, and DHL to help you save money.

  • What is Chargeable Weight?

    The rate for air cargo shipping is calculated by the chargeable weight. In this case, the measurement unit is the Kg or Ton in terms of bulk shipping.

  • What is the minimum weight of Air Cargo?

    The minimum weight of air cargo is is 100kg. Less than 100kg by air freight is not competitive than international couriers via DHL, FedEx, UPS, EMS. Visit here to learn more.

  • How long will it take for my shipment to get to its destination?

    How long will it take for my shipment to get to its destination? It typically takes a few days for air cargo shipping and a couple of weeks for sea shipping Transit depends on distance. Typical transit time is 4 to 5 days. Please note that all shipping times are estimates.The weather, traffic conditions, and border delays may affect these estimates.

  • What is FCL & LCL?

    FCL means full container load. LCL means less container load. They are two common terms used in shipping under international trade business. Besides, FTL (full truck load) and LTL (less truck load) are used in land transportation.

  • What is a High Cube?

    High Cube containers have an additional foot of internal height. Standard containers are 8ft high and High Cubes are 9ft high.

  • How are containers delivered?

    Containers are generally delivered using either a flatbed truck, or alternatively a crane truck, if the delivery location has no offloading facilities. We can arrange for either method of delivery.

  • How old are used containers?

    The age of used containers varies, but most of the time they are between 2-5 years of age.

  • Can containers be rented internationally?

    Yes, we can off container rental for both cross-border road and rail transport as well as international shipping container leasing.n

  • Are there any restrictions on what I can ship?

    There are certain restrictions for size and weight of shipments. Also, goods which are classed as hazardous, perishable or high value are regulated by international law. Contact us with the details of your shipment and we can provide the best solution to moving that awkward load.

  • Do I need cargo insurance?

    Under limited liability, damaged or lost cargo is assessed by weight, not value. That is to say, there is no guarantee of recovery against a carrier for the full amount of the loss and damage and your compensation may be dramatically less than the commercial value of the goods. However, we recommend goods are adequately covered by insurance.

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